Quality & Management Systems

Automate ISO 20000 certification readiness

ISO/IEC 20000-1:2018 · IT Service Management System

International standard for IT service management systems, specifying requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS).

38 controls24/7 continuous monitoring

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ISO 20000

Overview

What is ISO 20000?

International standard for IT service management systems, specifying requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS).

Who it applies to

IT service providers and managed service organisations asked to evidence service management maturity. Frequently pursued by outsourcers whose contracts reference service levels.

How the standard is organised

A service management system covering the service lifecycle — design, transition, delivery and improvement — closely aligned with ITIL practice but certifiable in its own right.

Framework names, marks and abbreviations (ISO, SOC 2, PCI DSS, TISAX, HIPAA, GDPR and others) are trademarks of their respective standards bodies and are used here only to describe what the Bitkosh Compliance Management Platform helps you track and prepare for. The badges shown are original Bitkosh artwork, not the official marks. Bitkosh Technologies is not affiliated with, sponsored by, or endorsed by ISO, AICPA, the PCI Security Standards Council, ENX/VDA, or any other framework owner, and using this platform does not by itself confer or guarantee certification — certification/attestation is granted only by the relevant accredited third-party body.

On the platform

ISO 20000 on the Bitkosh platform

The 38 ISO 20000 controls sit in one workspace, evidence is collected from the systems you already run, and shared controls satisfy the equivalent requirement in the other 34 frameworks at the same time — so a second framework costs a fraction of the first.

How the platform works

Frequently Asked Questions

Who publishes ISO 20000, and who does it apply to?

ISO 20000 is published by ISO and IEC, jointly. IT service providers and managed service organisations asked to evidence service management maturity. Frequently pursued by outsourcers whose contracts reference service levels.

How is ISO 20000 conformance demonstrated?

Certified by an accredited certification body. The certificate comes from a body accredited to issue it, which must stay independent of the organisation it audits — so no consultancy, ours included, can issue one.

How is ISO 20000 structured?

A service management system covering the service lifecycle — design, transition, delivery and improvement — closely aligned with ITIL practice but certifiable in its own right. Bitkosh tracks 38 ISO 20000 controls against it, each with its own evidence requirements, owner and review cadence.

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Ready to automate ISO 20000?

See how the Bitkosh Compliance Management Platform gets you audit-ready for ISO 20000 and 34 other frameworks from a single control library.

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