Privacy, data protection & legal FAQs

Bitkosh collects contact and identity data such as your name, email, phone number, company and role; account and transaction data including login details, service selections, billing records and support history; technical data such as IP address, browser, device, operating system, approximate location and service logs; and any content you submit through forms, messages or support channels.

No. Bitkosh's privacy policy states it does not sell personal information. Data is used to provide and administer services, respond to enquiries, authenticate users, process transactions, deliver support, prevent abuse, monitor security and improve products, based on contract performance, legitimate interests, consent where required and legal compliance.

BitBot chat transcripts are retained for up to 90 days and any file attachments you send in chat for up to 30 days. After that they are automatically deleted, unless a longer retention period is required by law or by a specific customer agreement.

Yes. Optional analytics and marketing cookies are used only according to your choices, which you can manage through the cookie banner or the "Your privacy choices" link in the site footer. Essential storage needed for core site functions and the BitBot chat experience, such as your chat-thread identifier, cannot be disabled.

It applies to Bitkosh's websites, products, hosted services and support experiences generally, but a product-specific notice or a customer agreement can set different terms for that product. Where Bitkosh processes data on behalf of a business customer, that customer's instructions and the Data Processing Agreement govern the processing instead.

You do. Under the End User License Agreement, customers retain ownership of the data and content they submit to a Bitkosh service. You grant Bitkosh only the limited rights needed to host, process, transmit, secure and support that content, and the Data Processing Agreement governs any personal data Bitkosh processes on your behalf.

Under the Data Processing Agreement, Bitkosh acts as the processor and the customer acts as the controller. The customer determines the purposes and means of processing and is responsible for lawfulness, accuracy and collection, while Bitkosh processes personal data only to provide, secure, maintain and support the service or as the customer documents.

Yes. Bitkosh may use subprocessors for infrastructure, communications, monitoring, support or other service functions related to your account. Bitkosh remains responsible for those subprocessors meeting applicable data-protection obligations, and will provide relevant subprocessor information through the applicable service documentation or upon request from the customer.

Bitkosh notifies the affected customer without undue delay after becoming aware of a confirmed personal-data breach involving that customer's data, as set out in the Data Processing Agreement. Both parties then cooperate in good faith on containment, investigation, communications to affected individuals where needed and remediation.

Where personal data is transferred across borders, the Data Processing Agreement requires the parties to use a lawful transfer mechanism and appropriate safeguards under applicable law. The specific locations, transfer mechanisms and any supplementary measures are documented in the relevant service schedule or order form rather than fixed for every customer.

The Data Processing Agreement commits Bitkosh to reasonable technical and organizational measures appropriate to the risk of processing. Depending on the service, these can include access control, authentication, encryption in transit, secure development practices, logging, backup and recovery, vulnerability management, incident response and personnel security awareness.

Access is limited under the Data Processing Agreement. It requires that Bitkosh personnel authorized to process personal data are bound by confidentiality obligations and given appropriate instructions, and specifies that only staff with a legitimate need to perform the service can access that data at any time.

Bitkosh provides reasonable assistance with requests to access, correct, delete, restrict or export personal data, as described in the Data Processing Agreement. For business customers, the customer itself is normally responsible for responding to its own data subjects unless the parties have agreed otherwise, so start with whoever set up your account.

This contact and identity data, along with your name, email and phone number, lets Bitkosh identify who it is dealing with, respond to enquiries, authenticate users, process transactions and deliver relevant support. It is collected only where reasonably needed to operate, secure and improve the service you are using.

Yes. The Terms of Service state that by accessing and using the Bitkosh Technologies website you accept and agree to be bound by that agreement, and any particular service you use may carry its own posted guidelines or rules that apply in addition.

The Terms of Service and End User License Agreement limit Bitkosh's liability: Bitkosh is not liable for direct, indirect, incidental, special or consequential damages resulting from use of, or inability to use, the website or its services, beyond what is expressly stated in the applicable agreement.

The Terms of Service state that these terms are governed by the laws of India, and that by using the site you irrevocably submit to the exclusive jurisdiction of the courts located in Kataka, Odisha. Any questions about these terms can be directed to legal@bitkoshtechnologies.com for clarification.

No. The End User License Agreement restricts you from reverse engineering the software or attempting to discover its source code, except where law expressly permits it. You also cannot copy, resell, sublicense, distribute or make the software available to unauthorized users, or bypass its access controls or security features.

Bitkosh Technologies or its content suppliers. The Terms of Service state that all site content, including text, graphics, logos, button icons, images, audio clips, downloads, data compilations and software, is protected by international copyright law, and the compilation of that content is Bitkosh's exclusive property.

When your license ends, the End User License Agreement requires Bitkosh and the customer to follow the applicable data return, deletion and transition requirements for that service. The exact process and timelines are set out in the order form or service-level terms tied to your subscription.

Essential cookies keep working regardless of your analytics choice because they are needed for core site functions and the BitBot live-chat experience, including a private chat-thread identifier and remembering that you have visited before. Only optional analytics or marketing storage responds to your choice, which you can set through the cookie banner or the Your privacy choices link in the footer.

Bitkosh may send you service communications and, where permitted, relevant product updates using the contact details you provide, relying on performance of a contract, its legitimate interests, or your consent where required by law. Bitkosh does not sell personal information, and this use stays limited to what is reasonably needed to operate, support and improve the services you use.

Bitkosh relies on performance of a contract with you, its own legitimate interests in operating and securing its services, your consent where the law requires it, and compliance with applicable legal obligations. Which basis applies depends on the activity, such as authenticating users, delivering support, preventing abuse, monitoring security, diagnosing faults, or sending permitted service communications and product updates.

Yes, when needed to run the service. Bitkosh may share information with service providers that host infrastructure or provide security, analytics, communications, payments or support, and these providers may process it only under Bitkosh's instructions and confidentiality and security obligations. Information may also be disclosed when required by law or to investigate fraud or abuse.

Yes. Under the Data Processing Agreement, your company acts as the controller, decides the purposes and means of processing, and remains responsible for the lawfulness, accuracy and collection of the data it submits. Bitkosh, as processor, handles that data only to provide, secure, maintain and support the service, or as your company documents or the law requires.

You can get subprocessor details through the applicable service documentation for the product you use, or by requesting them directly from Bitkosh. Under the Data Processing Agreement, Bitkosh remains responsible for ensuring any subprocessor it relies on for infrastructure, communications, monitoring or support meets applicable data-protection obligations, even though the subprocessor itself performs that function on Bitkosh's behalf.

Your company remains responsible for responding to your customer's end user, not Bitkosh directly. Under the Data Processing Agreement, Bitkosh provides reasonable assistance if you need to access, correct, delete, restrict or export personal data to fulfil that request, unless you and Bitkosh have separately agreed that Bitkosh will handle the response itself.

Yes, within limits. Bitkosh will make available the information reasonably necessary to demonstrate compliance with the Data Processing Agreement and supports reasonable audits or assessments a customer requests. These are subject to confidentiality, security, scope and cost controls agreed between the parties, so it is a structured process rather than open-ended access to Bitkosh's internal systems.

No. The End User License Agreement grants you a limited, non-exclusive, non-transferable and revocable right to use the software for your own internal business purposes, within the usage limits in your order form. You must not copy, resell, sublicense, lease, distribute it, or make it available to unauthorized users outside your organization.

Yes. The End User License Agreement makes you responsible for keeping your account information accurate, protecting your login credentials, and making sure users access the service only for authorized purposes. You remain responsible for activity performed through your accounts, except to the extent it results from Bitkosh's own breach of its obligations under the agreement.

Yes. Under the End User License Agreement, feedback you give Bitkosh about its products may be used to improve Bitkosh's software, without that use transferring ownership of any confidential information you shared. Bitkosh and its licensors keep all rights in the underlying software, service, documentation, designs and trademarks, apart from the license granted to you.

No blanket uptime guarantee appears in the End User License Agreement. Bitkosh maintains reasonable administrative, technical and organizational safeguards appropriate to the service, but actual availability, support levels, maintenance windows and recovery commitments are set out separately in the applicable order form or service-level terms for the specific product you use, not in the general EULA.

Yes, in specific circumstances. Bitkosh may suspend access when reasonably necessary to protect the service, address a security risk, comply with the law, or respond to overdue undisputed fees, and the End User License Agreement does not require advance notice for this. On termination, your license ends and both parties follow the agreed data return, deletion and transition steps.

Yes. The Terms of Service state that Bitkosh provides enterprise software development, IT consulting, cloud engineering and cybersecurity services, and reserves the right to modify or discontinue any service, temporarily or permanently, with or without notice. Any additional commitments for a specific product would need to come from that product's own order form or service terms.

Questions about the Terms of Service or other legal terms can be sent to legal@bitkoshtechnologies.com. Bitkosh Technologies Private Limited is registered at Gadadharpur, Tigiria, Athagarh, in Kataka, Odisha, India, and its agreements are governed by Indian law, so this email address is the documented starting point for a legal enquiry.

No separate signature is required. The Data Processing Agreement applies automatically wherever Bitkosh processes personal data for you as a customer in connection with an applicable service agreement, forming part of that agreement rather than needing its own signing step. It covers only personal data processed on your documented instructions, not data Bitkosh collects for other purposes.

Yes. Bitkosh uses technical data such as device information, service logs and usage patterns to diagnose faults, monitor security, prevent abuse and improve its products, alongside delivering support and processing transactions. This relies on Bitkosh's legitimate interests in running a secure, working service, and Bitkosh does not sell this information to third parties.

The End User License Agreement states that Bitkosh will provide the service with reasonable care and skill. Beyond that general standard, specific warranties, remedies and liability limits are governed by what is expressly stated in your applicable agreement, order form or service-level terms, rather than by open-ended promises in the general EULA wording.

Yes. The Terms of Service state that when you use a particular Bitkosh service you are also subject to any posted guidelines or rules applicable to that specific service, on top of the general Terms of Service. Check the relevant order form, product documentation or service-specific notice for the product you are actually using.

Using the software beyond the usage limits stated in your order form falls outside the scope of the license the End User License Agreement grants you, since that license is limited to those agreed limits. If your needs grow, the appropriate step is to contact Bitkosh to adjust your order form rather than operate beyond what was agreed.

Yes. Alongside contact and technical data, our privacy policy covers content you provide, including messages, form submissions, files or other information you choose to send through our products or support channels. This content is used to respond to your enquiry, deliver support and diagnose issues, and is handled under the same privacy and security commitments as other personal information you provide to Bitkosh.

File attachments sent through the BitBot live chat are retained for up to 30 days, a shorter window than the 90 days used for chat transcripts. After that period, attachments are automatically deleted unless a longer retention period is required by law or a specific agreement with your organisation. This is separate from the cookie and thread-identifier storage used for the chat session itself.

No. Under our Data Processing Agreement, Bitkosh processes personal data only to provide, secure, maintain and support the applicable service, or as otherwise documented by your organisation or required by applicable law. Your company determines the purposes and means of processing as controller, and Bitkosh acts strictly on those documented instructions, not on its own initiative.

Personnel authorised to process personal data must be bound by confidentiality obligations and receive appropriate instructions before they are given access, as set out in our Data Processing Agreement. Access itself is restricted to staff who have a legitimate need to perform the service, so exposure to customer data is limited by role rather than left open to the wider team.

No. The end user license agreement prohibits bypassing access controls or security features, in the same clause that bars reverse engineering, reselling and unauthorised distribution of the software. This restriction applies regardless of your intent, including good-faith security testing, so using the service stays limited to what the license grant and its restrictions allow.